Work

Expectancy disconfirmation

Year: 2019

Type: article

Source: Asia Pacific Journal of Marketing and Logistics

DOI: 10.1108/apjml-06-2018-0219

Authors: Alan Kai Ming Au, Alan Ching Biu Tse

Institution: Hong Kong Metropolitan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2914608977

FWCI: 3.857

Cites: 42

Cited by: 23

Related to: 10