Work

Customer satisfaction index and financial performance: a European cross country study

Year: 2019

Type: article

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-10-2017-0210

Authors: Anastasia Golovkova, Jan Eklof, Aleksandra Malova, Olga Podkorytova

Institutions: St Petersburg University, Stockholm School of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2916145342

FWCI: 14.03

Cites: 37

Cited by: 75

Related to: 10