Work

Examining the key dimensions of customer experience quality in the hotel industry

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2019.1568339

Authors: Ibrahim Alnawas, Jane Hemsley-Brown

Institutions: Qatar University, University of Surrey

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2917441815

FWCI: 19.29

Cites: 119

Cited by: 142

Related to: 10