Work

Managing service quality in HE: is SERVQUAL the answer? Part 2

Year: 1996

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604529610115858

Author: Peter F. Cuthbert

Institution: Manchester Metropolitan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W2917859102

FWCI:

Cites: 20

Cited by: 81

Related to: 10