Work

The effects of deviant customer-oriented behaviors on service friendship: The moderating role of co-production

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2019.02.012

Authors: Jin Ho Jung, Jaewon Yoo

Institutions: Ohio Northern University, Soongsil University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2918057463

FWCI: 7.715

Cites: 69

Cited by: 41

Related to: 10