Work

Relationship versus customer experience quality as determinants of relationship quality and relational outcomes for Kuwaiti retail banks

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-09-2018-0251

Author: Adel A.A. Al-Wugayan

Institution: Kuwait University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2921055561

FWCI: 5.26

Cites: 62

Cited by: 29

Related to: 10