Work

The Application of SERVQUAL Distribution In Measuring Customer Satisfaction of Retails Company

Year: 2019

Type: article

Abstract: Purpose - This research strives to analyze and investigate customers’ perception of the dimensions of service quality at retails in Makassar...

Source: Journal of Distribution Science

DOI: 10.15722/jds.17.2.201902.25

Authors: Murdifin Haming, A. Zulfikar Syaiful, Aditya Halim Perdana Kusuma Putra, Imaduddin Murdifin

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: gold

Estimated APC paid: $460

OpenAlex ID: W2931619126

FWCI: 11.57

Cites:

Cited by: 58

Related to: 10