Work

Customer relationship management research in hospitality industry: a review and classification

Year: 2019

Type: article

Study design: Systematic Review

Source: Journal of Hospitality Marketing & Management

DOI: 10.1080/19368623.2019.1595255

Authors: Shikha Sota, Harish Chaudhry, Manish Kumar Srivastava

Institution: Indian Institute of Technology Delhi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2937698935

FWCI: 5.611

Cites: 171

Cited by: 43

Related to: 10