Work

Measuring customer satisfaction: A literature review

Year: 2015

Type: article

Source: Repository of TBU publications (Univerzita Tomase Bati ze Zline)

Author: Vu Minh Ngo

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2941575573

FWCI: 0.735

Cites: 58

Cited by: 29

Related to: 10