Work

Relationship quality determinants and outcomes in retail banking services: The role of customer experience

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2019.01.018

Authors: Teresa Fernandes, Teresa Pinto

Institution: Universidade do Porto

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2943340063

FWCI: 23.5

Cites: 129

Cited by: 143

Related to: 10