Work

Relational bonds, customer engagement, and service quality

Year: 2019

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/02642069.2019.1611784

Authors: Chia-Wen Chang, Heng-Chiang Huang, Shih-Ju Wang, Han Lee

Institutions: National Taipei University of Business, National Taiwan University, National Taiwan Normal University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2943538020

FWCI: 7.364

Cites: 133

Cited by: 76

Related to: 10