Work

Shine bright like a star: Hotel performance and guests’ expectations based on star ratings

Year: 2019

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2019.04.012

Authors: Asad Mohsin, Helena Rodrigues, Ana Brochado

Institutions: University of Waikato, Iscte – Instituto Universitário de Lisboa, Centro de Estudos sobre a Mudança Socioeconómica e o Território, Unidade de Investigação em Desenvolvimento Empresarial

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

Funders: University of Waikato, Fundação para a Ciência e a Tecnologia

Award: Unidade de Investigação em Desenvolvimento Empresarial - UNIDE

OpenAlex ID: W2943698540

FWCI: 6.663

Cites: 94

Cited by: 40

Related to: 10