Work

Customer satisfaction and service domains: a further development of PROSERV

Year: 2019

Type: article

Study design: Observational Study

Source: Quality & Quantity

DOI: 10.1007/s11135-019-00888-4

Authors: Enrico Ciavolino, Gloria Lagetto, Andrea Montinari, Amjad D. Al-Nasser, Amer I. Al-Omari, Matteo J. Zaterini, Sergio Salvatore

Institutions: University of Salento, Yarmouk University, Al al-Bayt University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2943889010

FWCI: 2.104

Cites: 46

Cited by: 16

Related to: 10