Fad or Investment in the Future: An Analysis of the Demand of e-Services in Danish Municipalities
Year: 2006
Type: article
Abstract: : The Internet has created a new window for citizens to interact with the pubic sector through the means of electronic services (e-services). Municipalities throughout the Western world are competing to offer as many e-services as possible and several studies have explored the contents and nature of e-services for citizens. Most of these studies have dealt with the possibilities and reach of e-services. The present study applies a demand perspective focusing on which e-services citizens actually use. The use of e-services during the period May 2004 to October 2004 is analyzed based on log-files from the largest Danish provider of municipal e-services. The study fuels a discussion of whether or not the offerings of municipal offering of e-services are driven by technology fads or if they are exponents of an investment in the future that aim at improving the quality of life of citizens.
Author: Helle Zinner Henriksen
Language: English
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W2944432654