Toward a refined conceptualization of IS discontinuance: Reflection on the past and a way forward
Year: 2019
Type: article
Abstract: Interest in studying information systems discontinuance has been increasing lately, yet there is no consensus on what it means. To improve the situation, we conduct a comprehensive review of current literature on IS discontinuance and identify 55 studies published during 1991–2017 that specifically focus on the topic. Our conceptual analysis disentangles the process, content, and context of the phenomenon, revealing that over the course of a typical IS lifecycle, IS discontinuance may materialize at least in five distinct forms: rejection, regressive discontinuance, quitting, temporary discontinuance, and replacement. After elaborating their distinctions, we discuss their theoretical, methodological, and practical implications.
Source: Information & Management
Authors: Wael Soliman, Tapani Rinta-Kahila
Institutions: University of Jyväskylä, The University of Queensland
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: hybrid
Estimated APC paid: $869
OpenAlex ID: W2945259108