Work

Impression management in services marketing: A dramaturgical perspective.

Year: 1989

Type: article

Authors: Stephen J. Grove, Raymond P. Fisk

Institution: Clemson University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2945282914

FWCI: 1.73

Cites:

Cited by: 88

Related to: 10