Work

The dawn of traditional CX metrics? Examining satisfaction, EXQ, and WAR

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Market Research

DOI: 10.1177/1470785319848955

Authors: Gustavo Imhof, Phil Klaus

Institution: International University of Monaco

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2946727902

FWCI: 5.26

Cites: 66

Cited by: 24

Related to: 10