Work

Motivations for customer revisit behavior in online review comments: Analyzing the role of user experience using big data approaches

Year: 2019

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2019.05.019

Author: Eunil Park

Institution: Sungkyunkwan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: National Research Foundation, Ministry of Education, National Research Foundation of Korea

Award: G1963692527

OpenAlex ID: W2947111968

FWCI: 9.468

Cites: 51

Cited by: 75

Related to: 10