Security Controls for Employees’ Satisfaction: Perspective of Controls Framework
Year: 2019
Type: article
Study design: Observational Study
Abstract: As previous literature on the effect of controls usage on the outcome of controls (controls effectiveness) are rare, this study intends to use controls framework to explain controls effectiveness as HIS (hotel information system) quality and user satisfaction. The purpose of our study is understanding of the critical role of security controls on qualities perceived by hotel employees and the satisfaction of hotel employees using HIS based on controls framework perspective. The research model was tested using a sample of 583 respondents who have worked with HIS. General controls directly and indirectly contribute to the improvement of the satisfaction of hotel employees through their effects on qualities, while application controls indirectly affect satisfaction. Although general controls affect information and system quality, application controls influence information and service quality. The findings provide insights to the hotel industry by building a basis for designing different level for general and application controls.
Source: SAGE Open
Authors: Sangjae Lee, Seongil Jeon, ByungWon Lee
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $800
OpenAlex ID: W2947514108