Work

Effects of dominance transitions on advice adherence in professional service conversations

Year: 2019

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/s11747-019-00664-8

Authors: Helen Si Wang, Chi Kin (Bennett) Yim

Institution: University of Hong Kong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Arizona State University, University of Hong Kong

OpenAlex ID: W2947660246

FWCI: 0.701

Cites: 79

Cited by: 22

Related to: 10