Work

Impact of operations management strategies on customer satisfaction and behavioral intentions at café-restaurants

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Productivity and Performance Management

DOI: 10.1108/ijppm-01-2019-0001

Authors: N. Gökhan Torlak, Ahmet Demir, Taylan Budur

Institutions: Doğuş University, Tishk International University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2948041409

FWCI: 12.62

Cites: 71

Cited by: 66

Related to: 10