Work

Does being beautiful always help? Contingency effects of physical attractiveness of the service providers on customer response

Year: 2019

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-05-2018-0140

Authors: Yaoqi Li, Lishan Xie, Teng Gao, Xinhua Guan

Institutions: Sun Yat-sen University, Hefei University, Guangdong University Of Finances and Economics, Guangdong University of Finance

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2948298366

FWCI: 5.963

Cites: 83

Cited by: 40

Related to: 10