Work

Frontline employee authenticity and its influence upon adaptive selling outcomes

Year: 2019

Type: article

Study design: Observational Study

Source: European Journal of Marketing

DOI: 10.1108/ejm-04-2017-0290

Authors: Jaewon Yoo, Todd Arnold

Institutions: Soongsil University, Oklahoma State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2948616405

FWCI: 7.013

Cites: 64

Cited by: 48

Related to: 10