Work

Cultivating loyal customers through online customer communities: A psychological contract perspective

Year: 2019

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2019.06.005

Author: Qingqing Bi

Institution: University of Canterbury

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: City University of Hong Kong, University of Canterbury

OpenAlex ID: W2950439128

FWCI: 11.57

Cites: 84

Cited by: 73

Related to: 10