Work

Omni-channel banking integration quality and perceived value as drivers of consumers’ satisfaction and loyalty

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Enterprise Information Management

DOI: 10.1108/jeim-12-2018-0279

Author: Manel Hamouda

Institution: Manouba University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2951543335

FWCI: 18.23

Cites: 72

Cited by: 144

Related to: 10