Work

Utilizing relative weight analysis in customer satisfaction research

Year: 2019

Type: article

Source: International Journal of Market Research

DOI: 10.1177/1470785319859794

Authors: Michael S Garver, Zachary Williams

Institutions: Central Michigan University, Western Michigan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2953594101

FWCI: 2.104

Cites: 58

Cited by: 18

Related to: 10