Work

The effects of e-government evaluation, trust and the digital divide in the levels of e-government use in European countries

Year: 2020

Type: article

Abstract: Despite the significant amounts of public investment devoted to enhancing e-government over the last ten years, citizens’ use of this service is still limited, posing a challenge to national governments. By analysing panel data derived from 27 European countries for the period 2010 to 2018, our work confirms that citizens’ use of e-government services is influenced by supply-side e-government evaluations, citizens’ trust in governments and the digital divide associated to income and education. Moreover, a longitudinal cluster analysis allows us to identify patterns of behaviour between the countries as regards the way those variables interact with the use of e-government services over time. Relevant practical implications derive from the research that can guide public policy in the area of e-government.

Source: Technological Forecasting and Social Change

DOI: 10.1016/j.techfore.2020.119973

Authors: Rosario Pérez-Morote, Carolina Pontones-Rosa, Montserrat Núñez-Chicharro

Institution: University of Castilla-La Mancha

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Peace, justice, and strong institutions, Industry, innovation and infrastructure

Open Access status: hybrid

Estimated APC paid: $1,300