Specification and Improvement of the Technical and Functional Quality of Food Transport Services
Year: 2018
Type: article
Study design: Observational Study
Abstract: The aim of the article is to study the approach to specification and improvement processes of services quality, represented by companies specializing in food transport, and to compare the results withrecipients' expectations.Two groups were included in the empirical study based on questionnaires prepared by the authors: road transport services providers and buyers.The results show that thepro-quality actions in the analyzed segment of TSL sector should focus on timeliness as well as on quality attributes related to cargo itself, such as: guarantee of no accidental damage or loss to goods, full quantitative and qualitative compatibility, possibility of cargo tracking by clients and extended scope of commodity condition monitoring.The above aspect shave greater importance at evaluating of operators by the customers surveyed than application of technologies dedicated to selected food groups (e.g.modified/controlled atmosphere), or availability and comprehensiveness of the services offered KEYWORDSperishable goods, cold chain, food logistics, monitoring of cargo condition, customer in TSL sector
Source: Problemy Transportu i Logistyki
Authors: Milena Bojanowska, Nikola Baranowska
Institution: Maritime University of Szczecin
Language: English
Subfield: Food Science
Domain: Life Sciences
Open Access status: diamond
OpenAlex ID: W2954863375