Year: 2019
Type: dissertation
Abstract: Large scale software-centric information system projects on public sector are often based on public tenders, in which the request for quotation (RFQ) process is utilized. The systems in these cases are typically procured by a long and energy consuming process, in which the procuring organization tries its best to determine, detail and document the need and then, based on received proposals, tries to select the best candidate to implement a solution to fulfill the need. In the past, these RFQ-based procuring processes resulted in waterfall-type development processes, where again a considerable time was spent in constructing the information system before it finally was ready and accepted for the operative use. The described approach has numerous short-comings, like the strong dependency on the upfront design and the implicit assumption that the need can be communicated effectively with tendering documents. Another major problem is the unvoiced assumption that the original need does not significantly change during the process. As we have entered the era of agility, the incremental, iterative and customer-involving approaches have found their way into the RFQ-based tenders. The introduction of agility has potential to solve some of the problems encountered in the traditional RFQ processes, but at the same time, new challenges surface. Simultaneously, many organizations have reassessed their position as both the information system user and the system's maintainer and are looking into provision of the needed systems or software as a service (SaaS). This thesis is based on experiences on mission critical information system projects in industrial setting, based on public tendering processes and provided as a service. It seems that the traditional RFQ-based process, even with agile ways of working, does not provide us appropriate means to deliver high quality mission critical systems. The SaaS model is a solution, saving us from many of the short-comings by enabling agility. However, providing a service is far different from traditional information system development and deployment and requires new user and customer-facing skills. In addition to SaaS, also other improvements, like changes to the RFQ process, or even to the law governing the public tenders, would be required to succeed in the information system projects in the future.
Source: Työväentutkimus Vuosikirja
Author: Aapo Koski
Language: English
Subfield: Information Systems
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W2954875917