Work

Mechanisms of trust for different modes of welfare service provision

Year: 2019

Type: article

Abstract: Welfare services are an important channel for building institutional trust. But does it matter if the service is publicly or privately provided? Using SEM on individual data from public and private schools in Sweden, the authors test how the provision mode moderates the effects of positive and negative school experiences on trust in government. The results show that students’ perceptions of teacher fairness are dependent on provision mode. Negative experiences are associated with decreased trust in government only in private schools. Positive experiences didn’t affect trust. Thus, the use of private providers may provide greater challenges for maintaining institutional trust

Source: Public Management Review

DOI: 10.1080/14719037.2019.1630137

Authors: Monika Berg, Viktor Dahl

Institution: Örebro University

Language: English

Topic: Public Policy and Administration Research

Subfield: Public Administration

Field: Social Sciences

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: hybrid

Funder: Forskningsrådet om Hälsa, Arbetsliv och Välfärd