Work

Variations in airline passenger expectation of service quality across the globe

Year: 2019

Type: article

Source: Tourism Management

DOI: 10.1016/j.tourman.2019.06.004

Authors: Aymeric Punel, Lama Al Hajj Hassan, Alireza Ermagun

Institutions: Northwestern University, Mississippi State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2955690233

FWCI: 10.04

Cites: 28

Cited by: 65

Related to: 10