Work

Do high performance work systems enhance business performance? Examining the mediating influence of total quality management

Year: 2019

Type: article

Abstract: This paper analyses the effect of High-Performance Work Systems (HPWS) and Total Quality Management (TQM) on business performance.An extensive literature review made it possible to establish four hypotheses, along with a comprehensive path model of relationships tested by means of structural equation modelling (SEM) using the partial least squares (PLS) technique.The results show that HPWS positively influence business performance and TQM which, in return, directly improves business performance and mediates in the HPWS-business performance relationship.Upon considering these conclusions, we can, therefore, state that the integration of both human resource management and total quality management is a key strategy for a company.

Source: Zbornik radova Ekonomskog fakulteta u Rijeci

DOI: 10.18045/zbefri.2019.1.235

Authors: Emilio Ruiz, Jesús David Sánchez de Pablo, Rosa M. Muñoz, Isidro Peña

Institution: University of Castilla-La Mancha

Language: English

Topic: Quality and Supply Management

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: gold

Estimated APC paid: $307