Work

The effect of fellow customer on complaining behaviors: the moderating role of gender

Year: 2019

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-09-2018-0717

Authors: Sungjun Joe, Choongbeom Choi

Institution: University of Nevada, Las Vegas

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Gender equality

Open Access status: closed

OpenAlex ID: W2960936797

FWCI: 5.611

Cites: 106

Cited by: 26

Related to: 10