Work

Employees’ customer orientation and customer satisfaction in the public utility sector

Year: 2019

Type: article

Study design: Observational Study

Source: African Journal of Economic and Management Studies

DOI: 10.1108/ajems-10-2018-0314

Authors: Wenyuan Li, Wisdom Wise Kwabla Pomegbe, Courage Simon Kofi Dogbe, Jewel Dela Novixoxo

Institutions: Jiangsu University, University College of Management Studies

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2961136656

FWCI: 5.611

Cites: 55

Cited by: 41

Related to: 10