Work

Development of E-mail Delivery Mediation System Based on Interruptibility and Its Evaluation in Daily Office Work Scenario

Year: 2019

Type: article

Abstract: Notifications of e-mail arrivals at inappropriate times disrupt workers engaged in intellectual activities and reduce their productivity. We propose an e-mail delivery mediation system to deal with this issue. The system suspends e-mail delivery and estimates users' interruptibility from their PC operation activities. Then, it delivers e-mail only when the estimated interruptibility matches certain delivery criteria, especially when a user switches applications. A long-term evaluation in a real office revealed that e-mail mediation based on the system's estimates of user interruptibility can shift a certain percentage of the notifications to task or subtask breakpoints or to times at which the user is less engaged in a task.

Source: IEEE Access

DOI: 10.1109/access.2019.2928696

Authors: Yasumasa Kobayashi, Yuichiro Fujimoto, Kinya Fujita

Institutions: Tokyo University of Agriculture and Technology, Nara Institute of Science and Technology

Language: English

Topic: Personal Information Management and User Behavior

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: gold

Estimated APC paid: $1,750

Funders: Ministry of Education, Culture, Sports, Science and Technology, Iran Telecommunication Research Center, Japan Society for the Promotion of Science, National Institute of Information and Communications Technology