Work

Impact of Service Quality, Satisfaction and Corporate Image on Loyalty: A Study of a Publicly Traded for-Profit University

Year: 2019

Type: article

Study design: Observational Study

Source: Services Marketing Quarterly

DOI: 10.1080/15332969.2019.1630174

Authors: Lorena Silva Arrivabene, Paulo Roberto da Costa Vieira, Cecília Lima de Queirós Mattoso

Institution: Estácio (Brazil)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2961766513

FWCI: 4.559

Cites: 57

Cited by: 32

Related to: 10