Work

Mediating role of customer forgiveness between perceived justice and satisfaction

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2019.101886

Authors: Lakhi Muhammad, Gul-E-Rana

Institutions: Capital University of Science and Technology, Yanbu University College, International Islamic University Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2962967539

FWCI: 11.23

Cites: 31

Cited by: 81

Related to: 10