Work

Total Quality Management in Services

Year: 1994

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/02656719410057926

Authors: John A. Dotchin, John S. Oakland

Institutions: University of Salford, University of Bradford

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2963512781

FWCI: 3.416

Cites: 7

Cited by: 55

Related to: 10