Work

The Effects of Trust, Service Quality and Perceived Value on Satisfaction and Their Impact on Loyalty

Year: 2018

Type: conference-paper

Source: International Conference on Entrepreneurship and Business Management (ICEBM)

DOI: 10.5220/0008492603250330

Authors: . Rico, Melitina Tecoalu, Soegeng Wahyoedi, Eka Desy Purnama

Institution: Krida Wacana Christian University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

OpenAlex ID: W2964663013

FWCI: 9.958

Cites: 13

Cited by: 20

Related to: 10