Work

On the impact of different types of errors on trust in human-robot interaction

Year: 2019

Type: article

Abstract: Trust is a key dimension of human-robot interaction (HRI), and has often been studied in the HRI community. A common challenge arises from the difficulty of assessing trust levels in ecologically invalid environments: we present in this paper two independent laboratory studies, totalling 160 participants, where we investigate the impact of different types of errors on resulting trust, using both behavioural and subjective measures of trust. While we found a (weak) general effect of errors on reported and observed level of trust, no significant differences between the type of errors were found in either of our studies. We discuss this negative result in light of our experimental protocols, and argue for the community to move towards alternative methodologies to assess trust.

Source: Interaction Studies Social Behaviour and Communication in Biological and Artificial Systems

DOI: 10.1075/is.18067.flo

Authors: Rebecca Flook, Anas Shrinah, Luc Wijnen, Kerstin Eder, Chris Melhuish, Séverin Lemaignan

Institutions: University of Bristol, Radboud University Nijmegen, University of the West of England

Language: English

Topic: Social Robot Interaction and HRI

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

Open Access status: green

Funder: Engineering and Physical Sciences Research Council

Award: RIVERAS: Robust Integrated Verification of Autonomous Systems