Revitalizing Mandaue city: obstacles in implementing a performance governance system
Year: 2019
Type: article
Abstract: The once vibrant Mandaue City in the Philippines decayed into an underperforming city with sluggish industrial output, corruption scandals, and a record-breaking drug bust that caused international embarrassment for the city. An energetic new mayor found a solution to his city’s woes: a balanced scorecard approach to governance called the Performance Governance System. Technical guidance was available from the Institute for Solidarity in Asia, but implementation proved to be a major challenge. To overcome these obstacles, the mayor identified entrepreneurial employees within the government who could drive the implementation; used “experiential learning” to motivate and address the feelings of distrust that plagued City Hall for years; and adopted an iterative approach and led by example to sustain buy-in across his organization. Mandaue’s experience further contextualizes literature on free development, problem-driven iterative adaptation, and theories of motivation and dignity.
Source: Policy Design and Practice
Authors: Melissa Mahoney, Robert Klitgaard
Institution: Claremont Graduate University
Language: English
Subfield: Public Administration
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W2967737441