Process Mining as a Strategy of Inquiry: Understanding Design Interventions and the Development of Business Processes
Year: 2019
Type: book-chapter
Abstract: Process (re-)design and improvement are important aspectsof the Business Process Management (BPM) life-cycle. Yet, there is lit-tle empirical evidence on how design interventions materialize in actualprocess execution, leading to repeated failure of such initiatives. In thisdissertation I use the emerging affordances of process mining algorithmsto address this important limitation. In particular, I devise a methodthat combines process mining and grounded theory to study processualphenomena. Consequently, this method is applied to investigate changein business processes. This thesis contributes to the body of knowledgein BPM and bordering disciplines by demonstrating how process min-ing can be used as a method to study processual phenomena. Furtherthis research sheds light on the impact of design interventions on actualprocess execution and vica versa.
Author: Bastian Wurm
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2971196717