Work

How does dysfunctional customer behavior affect employee turnover

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-04-2018-0081

Authors: Taeshik Gong, Chen-Ya Wang

Institutions: Hanyang University, National Tsing Hua University

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2973369739

FWCI: 4.208

Cites: 103

Cited by: 23

Related to: 10