Work

The impact of affective and cognitive app experiences on loyalty towards retailers

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2019.101948

Authors: Sebastian Molinillo, Antonio Navarro-García, Rafael Anaya-Sánchez, Arnold Japutra

Institutions: Universidad de Málaga, Universidad de Sevilla, The University of Western Australia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2973808208

FWCI: 20.34

Cites: 109

Cited by: 145

Related to: 10