Occupational stress, workplace incivility and job satisfaction with the moderating role of psychological capital among staff in an Emergency Services Control Unit.
Year: 2018
Type: dissertation
Abstract: The present study aimed to establish the moderating role of psychological capital in the \nrelationship between occupational stress, uncivil workplace behaviour and job satisfaction \namong Emergency Service Control Unit staff in the eThekwini region of Durban, KwaZulu- \nNatal. The theoretical frameworks of The Job Stress Model (Spector & Fox, 2002) and The \nBroaden-and-Build Theory of Positive Emotions (Frederickson, 1998) were utilised to \nunderstand the relationships between occupational stress, uncivil workplace behaviour, job \nsatisfaction and psychological capital. The research aim of the current study was to determine \nthe relationship between occupational stress, uncivil workplace behaviour, job satisfaction and \npsychological insofar as determining whether psychological capital and occupational stress \npossessed any predictive value for the outcomes of uncivil workplace behaviour and job \nsatisfaction as well as whether psychological capital moderated the relationship between \nuncivil workplace behaviour and occupational stress. A quantitative research designed was \nemployed in the current study using a Positive Psychology framework. A cross-sectional \nsurvey design was utilised and data was collected from a sample of 70 (n=70), where all \nparticipants completed questionnaires which measured each of the constructs under \ninvestigation. Data for the present study was collected using six questionnaires, namely; a \nBiographical Questionnaire, The Job Stress Scale, The Uncivil Workplace Behaviour Scale, \nMinnesota Satisfaction Questionnaire as well as the Psychological Capital Questionnaire. The \ndata analysis phase consisted of descriptive and inferential statistics, Pearson Product-Moment correlation analysis, multiple regression as well as hierarchical regression. The results of the \ncurrent study indicated that high levels of occupational stress are highly correlated with high \nlevels of uncivil workplace behaviour and low levels of job satisfaction. Further, findings \nindicated that high levels of psychological capital were highly correlated to high levels of job \nsatisfaction but not correlated to uncivil workplace behaviour. In addition, findings suggested that both psychological capital and occupational stress exhibited a predictive value for job \nsatisfaction, whilst the hopeful-confidence subconstruct of psychological capital further \npredicted job satisfaction. Lastly, it was found that psychological capital did not moderate the \nrelationship between occupational stress and job satisfaction. In spite of the various limitations \nof the current study, it has produced significant findings which in itself, offers a valuable \ncontribution to academic literature, predominantly within the domain of positive psychology \nand call centre research in the South African context.
Author: Byron. Heylen
Language: English
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2973839643