Work

Zero Defection ; Quality Comes to Service

Year: 1990

Type: article

Source: Harvard business review

Author: Fredrick F. Reichheld

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2976178972

FWCI:

Cites:

Cited by: 122

Related to: 10