Provider Adoption of Speech Recognition and its Impact on Satisfaction, Documentation Quality, Efficiency, and Cost in an Inpatient EHR.
Year: 2018
Type: article
Study design: Observational Study
Abstract: This study utilizes qualitative and quantitative methods to measure the adoption of speech recognition (SR) and its impact ON provider satisfaction, documentation quality, efficiency, and cost when used for clinical documentation within the electronic health record (EHR). Qualitative surveys gauged providers' expectations and experiences regarding documentation before and after SR implementation. A new methodology was developed to measure SR adoption as a proportion of total documentation volume. Quantitative data was collected from the EHR, medical transcription and SR solutions to measure SR adoption and cost savings. Study results revealed significant improvements in satisfaction, documentation quality, and efficiency among providers as a direct result of SR use. An improved provider experience correlated to an 81% reduction in monthly medical transcription costs, an increase from 20% to 77% in electronic clinical documentation adoption, and a 74% SR adoption rate.
Source: Europe PMC (PubMed Central)
Authors: Kshitij Saxena, Robert Diamond, Reid F Conant, Terri H Mitchell, Ir Guido Gallopyn, Kristin E Yakimow
Institution: Nuance Communications (United States)
Language: English
Subfield: Health Information Management
Field: Health Professions
Domain: Health Sciences
Open Access status: green
OpenAlex ID: W2976604288