Work

Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers

Year: 2019

Type: article

Study design: Observational Study

Source: Transportation

DOI: 10.1007/s11116-019-10058-y

Authors: Diep Ngoc Su, Duy Quy Nguyen-Phuoc, Lester W. Johnson

Institutions: University of Da Nang, Ton Duc Thang University, Swinburne University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Decent work and economic growth, Sustainable cities and communities

Open Access status: closed

OpenAlex ID: W2980211489

FWCI: 22.44

Cites: 106

Cited by: 118

Related to: 10