Work

A Thorough Literature Review of Customer Satisfaction Definition, Factors Affecting Customer Satisfaction and Measuring Customer Satisfaction.

Year: 2019

Type: article

Abstract: Customer satisfaction (CS) has attracted serious research attention in the recent past year. Customer satisfaction is now for all companies the primary criterion for the assessment of their relationship

Source: International Journal of Advanced Research

DOI: 10.21474/ijar01/9733

Author: Razafimanjary MaminiainaAimee

Institution: Parahyangan Catholic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: hybrid

OpenAlex ID: W2980263118

FWCI: 3.853

Cites: 56

Cited by: 28

Related to: 10