Year: 2019
Type: conference-paper
Study design: Observational Study
Abstract: This study investigates how digitalization enhances the performance of commercial banks adopting the purposive method and simple random sampling selecting 370 non-managerial employees from a commercial bank. A self-structured questionnaire was used as the major instrument for data collection and was analysed using SPSS version 25. From the result, it was discovered that there was a mild significant and positive relationship between the digitalization process and commercial bank performance (r = 0.114*; p<.05). Also, there is a positive significant relationship between product innovation and performance of commercial banks in Nigeria (r = 0.186; p< 0.001). The study recommends that digitalization processes if adequately and correctly implemented, will have a significant positive relationship on the performance of commercial banks in Nigeria ceteris paribus.
Institution: Covenant University
Language: English
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W2980460428